This policy explains when and how we ship your order.

Processing

Orders are processed after payment is confirmed. The 1 to 3 day dispatch time counts working days. Orders placed on weekends or public holidays are processed on the next working day.

Stock availability

If an item is not in stock at our Semenyih location and has to be sourced, dispatch may take longer than 3 days. We will tell you the expected time. If your order has several items, we may ship them together once they are all ready, or separately if you agree.

Delivery

Once your parcel is handed to the courier, delivery time depends on the courier and your delivery address. Shipping fees, if any, are shown at checkout before you pay. You will receive an email update when your order ships.

Delivery address

Please make sure your address and phone number are correct and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details, and re-delivery costs may be charged to you.

Receiving your parcel

• Check the parcel before signing. If the outer box is torn, crushed or looks tampered with, note it with the courier and contact us at once.
• Take photos or a short unboxing video when you open a parcel. This helps us resolve any damage or missing-item claim quickly.

Damaged, lost or incorrect items

Contact us as soon as you notice a problem, with your order number and photos. See our Return Policy and Refund Policy.

Contact

Questions? Reach us and we will get back to you:

Khalbyte Global Ventures (SSM registration no. SA0641715-D)
Semenyih, Selangor, Malaysia
Phone: 010-657 4921
Email: sales@khalbyte.com