Skip to main content
Last updated: October 2026

We want you to be happy with your purchase. This policy explains when a refund is available.

No refund for unsealed items. We do not give refunds on any item once its packaging or seal has been opened.

When we do refund

  • we cannot supply the item you ordered (for example it is out of stock), or we cancel your order
  • you were charged more than once, or charged an amount different from your order
  • the item was lost in transit and never reached you
  • the item arrived damaged, defective or different from what you ordered. In this case, report it as set out below and we will arrange a replacement or refund after checking

Refunds for these cases are decided after we verify the problem.

Reporting a problem

Email sales@khalbyte.com within 7 days of delivery with your order number, a clear description of the problem, and photos or an unboxing video. We may ask you to send the item back so we can inspect it.

Unsealed items

Because opened computer parts, electronics, memory cards and cameras cannot be resold as new, we cannot refund an item once it has been unsealed. This does not affect the manufacturer's warranty, which still covers manufacturing faults. See the product page for warranty details.

How refunds are paid

Approved refunds go back to the original payment method (FPX, DuitNow QR or your payment gateway) and normally take several working days to appear, depending on your bank and the gateway. Payment fees charged by the gateway may not be refundable, as shown in your order summary.

Cancellations

To cancel an order before it ships, contact us as soon as possible. If it has not been dispatched we will cancel it and refund you. Once an order has shipped, the Return Policy applies.

Contact

Questions? Reach us and we will get back to you:

Khalbyte Global Ventures (SSM registration no. SA0641715-D)
Semenyih, Selangor, Malaysia
Phone: 010-657 4921
Email: sales@khalbyte.com